Customer service concept
Credit management, the pursuit of excellence, caring service, customer satisfaction, from the subtle to users and allow customers to provide quality products and services, to build a safe, good living and production environment. Customer Service Center
2.1 Customer Service Center, under the Department of Management and Technical Services Division, the two departments to provide rapid, convenient and caring services.
2.2 Product quality of the Company made the following commitments:
A.Guarantee that the product is new;
B.In the design, materials and the lack of any potential and obvious defects;
C.Meet the requirements of purchase orders;
D.In the design should be used under the conditions meet the required performance;
E.The use of fully achieve the desired effect;
F.An elaborately produced.
2.3 Product service for the following commitments:
A.A timely manner to the demand side, according to the provisions of the contract to provide all the technical documents. If necessary, for the invitation to participate in the design review of the technical side;
B.On-demand side requested time to the site to technical services, guidance on the demand side of the supply-side and demand-side technical documents own equipment and facilities conditions installation, commissioning and operation (the installation, debugging for free);
C.Held the contract product installation, commissioning and maintenance of technology and the use of business training courses, to the invitation to participate in the (free);
D.The company received a demand side, the quality of the complaint, within four hours to give a clear reply, within 24 hours of service personnel arrived at the scene, the guarantor product troubleshooting.
E.Our company will be regularly re-sale service, users in the use of the collection in the process of product information, establish user files, records the use of products, ensuring timely and solve problems;
F.Ready to meet the demand side of the spare parts requirements;
G.Warranty period, because of the quality of the product itself a problem, the company repair kits, Baotui, Baohuan;
H.According to user requirements, I may Guichanli sent to the scene to assist debugging and technical training.
